People who babble to hear their own voice and to express their importance can be extremely annoying. Code words and call signs are used for much the same reasons – to prevent the true nature of the subject being discussed from being overheard by uninvited listeners. New to two way radios? Take our example of the cash office from earlier in the article. To prevent this problem from occurring, simply push the transmit button on the radio and count to two before you begin to relay your message. define and monitor the Commission's corporate image; communicate to the media and public on political priorities and topics of political importance and/or public interest; provide corporate communication tools and expertise to other Commission departments; run pan-European campaigns on the priorities of the European Union (eg: InvestEU, EUandME and EU Protects) Take for example a situation where a security officer receives a radio call informing him that the door to one of the venue’s cash offices has a broken lock. The international radio communication language is English except in cases where you are licensed for to speak in some other language. These phrases are examples of short-hand radio lingo that's been in place for decades, all designed to create succinct and crystal clear communications for radio users. Radios allow security personnel to mobilize quickly while responding to accidents, disturbances, or theft. However, by employing the system of code words and call sign as discussed the call might sound something like this: “ Cash office to security. Officials, particularly those with the Federal Emergency Management Agency (FEMA), have been urging departments to adopt "Plain Talk" during their radio communications instead of lingo. Here are some of the most common rated PG examples of CB radio lingo (remember that we said it was colorful). Apply to Security Officer, Director of Security, Director of Communications and more! An incident that requires more immediate assistance but is not yet dangerous could be a “Code Yellow” and a serious incident that requires immediate assistance could be a “Code Red”. Truckers also have their own versions of 10 codes, some of which have the same meanings as law enforcement and others all their own. It is important to remember that strict radio communication procedures and disciplines need to be adhered to at all times when using a radio, whether it be a hand held, vehicle based or a base station set up. ­CB radio lingo is still used by truckers today and continues to evolve. "Roger" stems from the days of Morse code communications when the letter "R" was used to indicate "received" or "message understood." Every time you hear or say "10-4" or "Roger that," remember that you're part of a long tradition of radio communications. This is important for a number of reasons. Always use the phonetic alphabet and the 24-hour clock on the radio. Radio etiquette are the rules designed to ensure smooth and precise communication over the wireless sets (aka walky-talky). Keep talk time to a bare minimum. "Read/Copy": Both words are used to ask if the speaker is being heard or understood, for instance, "Do you read me?" Communications security is the discipline of preventing unauthorized interceptors from accessing telecommunications in an intelligible form, while still delivering content to the intended recipients.. Here are some of the terms that will most likely ring a bell even if you're brand new to radio communications. Illustration about Walkie talkie thin line icon, security and communication, radio set sign, vector graphics, a linear pattern on a white background, eps 10. As radio communications became more popular and the technology evolved, the U.S. military adopted the term "roger" … The subject isn't yet settled, and the 10-codes are still widely used in public safety, as there is even an official guide created by the Association of Public Safety Communications Officials (APCO). Many people with radios have a tendency to talk and/or repeat too much. Don’t forget to do a radio check not only when you first receive your radio but again when you are in your area of operation. There are few things more annoying than someone who won’t answer their radio either because they are not paying attention to transmissions or because they have turned their unit down or knocked the volume and can no longer hear it properly. Once again, the identity of the caller is preserved and everyone knows exactly who he or she is communicating with. Walkie talkie phrases and lingo are the short-hand languages used in radio communications that have been used for many years. 10-Code Communication Guide Ten-codes, also called ten-signals, are abbreviations used to shorten common phrases in radio communications. Often, we need to relay messages and information further than would otherwise be possible via verbal means. • Do not interrupt if you hear other people talking. In the North Atlantic Treaty Organization culture, including United States Department of Defense culture, it is often referred to by the abbreviation COMSEC. Understand and get familiar with the etiquette of radio communication. Here are some of the most popular 10-codes and what they mean: 10-4: "OK" or "Affirmative," similar to "roger", 10-36: Current time, "Can I get a 10-36? Effective Communication Skills For Security Personnel Page 4 NON-VERBAL COMMUNICATION SKILLS A third aspect of effective communication is a basic understanding of body language. It essentially means "life-threatening emergency" and is recognized internationally as a universal distress signal. Some argue that ten codes are a thing of the past because of inconsistencies in what the codes mean in different departments, geographies and industries. Instead, it is far easier and safer to assign call signs based either on the Phonetic alphabet or a person’s area of responsibility. In addition to its utility and convenience, two-way radio lingo also represents an enduring link to the technology's history. Any word can be spelled out with clarity using this internationally recognised protocol. The call also informs him that the staff member at that location will be leaving the area unattended for a period of time. Here are some of the terms that will most likely ring a bell even if you're brand new to radio communications. Let’s look at the earlier example of the cash office incident again. You can see how much more efficient and secure this example is. Try them on your Motorola two way radios today! No chit chat. In this article, we are going to look at some of the more basic, but all too often forgotten radio communication procedures required for quick, concise and accurate transmission of information via radio. "Mayday": A term that you will hopefully only ever encounter in the movies and not in real life. Have you ever had trouble determining what letter someone said? Have you ever been communicating over two-way digital radio and heard radio lingo that had you scratching your head? In order to solve this, people communicating over radio often refer to letters via the phonetic alphabet, also known as the spelling alphabet, which is a series of words that indicate the letter. If you are tied up with a patron or in the middle of something, rather than just ignoring your radio, respond with your caller’s call sign followed by your own and then say “stand by”. To be sure, lack of consistency has had a disastrous impact on communication and coordination across first responders and law enforcement during natural disasters such as Hurricane Katrina. Public Safety Communications Evolution Brochure: This brochure was developed to help educate the public safety community and elected and appointed officials about the future of emergency communications; to describe the evolution of emergency communications and how use of traditional land mobile radio (LMR) communications may converge with wireless broadband going forward; and … From food and drink service, to concerts, cruise ships and festivals effective communication devices play a huge part in the security and the smooth running of businesses. Tactical Radios Our Tactical Radios equip over 35 Armies worldwide, providing secure voice and data communications. Learn the Phonetic Alphabet. It will alert the addressee to focus on the inc… For example, rather than saying the cash office on the third floor in the member’s area, you could refer to its location as “Members 3”. Be careful what you say on the radio, as someone else may be listening. Hopper understood that adding the "10" before the codes gave the radios time to catch up, ensuring that complete and abbreviated messages got across. These short, two way radio (or walkie talkie) codes are designed to make radio communications fast and easy. Hire (long or short-term) or buy professional security radios and covert communications equipment by leading brands such as Motorola, HYT, Icom TYT and Kenwood. First and foremost, we observe strict radio procedures to preserve the security of the information being transmitted. Two way radios for security & covert communication. Probably the most common of these problems is accidentally cutting off the first few seconds of a transmission. Not to mention that it is unreasonable to expect that every person in a group remember everyone’s name. Two-way radio communication is an art.In this era of mobile phones –it is all the more important for everyone to learn how to communicate over radio; because many of the radio etiquette apply to the mobile communication as well. With a complete range of Software Defined Radios, we give access to different frequency bands and implement multiple protocols for voice, … Cutting out the call signs once communications in this relay are established, can shorten this example even further. ", 10-69: "Message received," again, much like "roger", 10-77: Estimated time of arrival, "Alpha 10-77". Alligator/Gator: large piece of blown-out tire on the road, Four-wheeler: any vehicle with only 2 axles; anything that isn’t an 18-wheeler/semi truck. Security teams are responsible for overseeing the well-being of an organization’s people, assets, locations, brand and reputation. An ear piece is recommended for added security and clarity, especially when in high noise areas. They should be used whenever appropriate. For this reason concise, consistent radio procedures and protocols are vital to ensure that messages are accurately relayed and ultimately contribute to the success of a mission. Hannigan (2003) claims that only 15 percent of what is said is … This will let the person you are talking to know you are waiting for their reply. Escort one en route to Members 3.”. "Out": Indicates that the person is signing off. The correct procedure for transmitting a message is as follows: When putting all of the previous examples in practice, you should have a short exchange that is easily understood, accurate and concise. Here is the complete list of the phonetic alphabet: Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliet, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu. Tips for clear communication & two way radio protocol. 10-codes provide a succinct way of communicating via radio that spans users and industries. After all, many letters sound the same when spoken. Simulate instances and responses to situations using the radio so that everyone gets experience using the correct procedures. Remember, we are licensed for radio to radio NOT person to person communications. The term dates back to the early 1920s and is derived from a French word m'aidez, which means "come help me.". If you didn’t understand the transmission for some reason ask them to repeat the message by saying, “Repeat last call”. However, they also serve to simplify matters when communicating between large groups of people. We have a Code Blue at Members 3. Radio has been a key communications tool for public safety and beyond for decades, and the relationship is far from over as more users recognize the benefits of two-way radio over cell phones and the potential that can be reached with the help of two-way radio service providers. Therefore, names of operatives and locations involved in a particular operation should be disguised via the use of code words or call signs. Say you finished saying something important and the person you were speaking to responded "10-4," or "Roger that." This is important for a number of reasons. This has been acknowledged and one of the cash escort security officers is on the way. Illustration of pictogram, signal, icon - 136115275 "Roger" stems from the days of Morse code communications when the letter "R" was used to indicate "received" or "message understood." To avoid this situation, code words can be assigned to specific types of incidents or locations. For example, C1, C2, C3, pronounced Charlie One, two and three, would be used in place of Ralph, Fred and Bill. Improving Interdepartmental Communication. Incidents can also be assigned code words such as “Code Blue”, which might refer to a non-crucial incident requiring assistance when possible. Alternatively, if you had three members of your team assigned to the stage area at a rock concert, you could assign them the call signs: Stage one, two and three. These types of jobs may include situations in which you communicate with helicopter or airplane pilots enga… R.1. 3.1 Check radio or phone features and control functions to confirm sufficient battery and signal levels and that system is fully operational. It is important to remember that strict radio communication procedures and disciplines need to be adhered to at all times when using a radio, whether it be a hand held, vehicle based or a base station set up. A conversation between trained radio operators should “sound” something like this: “Security, we have a Code Blue at Members 3, Over.”, “ROGER Cash Office, Escort 1 en route, OVER.”. • When using a two-way radio, you cannot speak and listen at the same time, as you can with a phone. In order to achieve this, a security officer has a number of tools at their disposal, such as the mobile phone, short message service, Morse code (not so common these days), and of course, radio communications. Procedure Words in Radio Communications. When using a radio, speak clearly and slowly. Introduction The following is an overview of radio communication procedures that, when followed, will minimize radio time, make radio time more effective, and reduce misinterpretation of radio messages. The UNDAC team should always follow these procedures. Instant communications between security staff is critical, making two way radios an essential tool. "Roger That": A quick way to say that you understand what the other person is saying. Using the radio is not like talking on the phone, it is a two-way communication, meaning you cannot speak and listen at the same time or break into the conversation. Thus allowing for brevity and standardization of messages. Now that you have some of the terminology down, the next step is to ensure that you have the best communications system in place for your organization. Topic Progress: ← Back to Lesson. For example, a violent situation could be “Cyclone”. Try to use the best quality radio that you can afford. "Wilco": Literally means "will comply" and indicates that the speaker is intending to complete the task that's been asked of them. Be prepared. © 2021 Chicago Communications, All Rights Reserved. Unfortunately, things aren't that clear when you aren't familiar with the terminology. This is especially annoying if you are the person they are trying to contact. Over. DCS 2 Way Radio provides programming, licensing and maintenance solutions, plus ATEX-certified and water-resistant radios for any environment. Your business may set its own conventions, but here are some generally accepted rules of two way radio etiquette you might find helpful. Many translated example sentences containing "provides secure radio communications" – German-English dictionary and search engine for German translations. © 2020 Interactive Media Solutions Pty Ltd, How 2020 has driven unforeseen growth for the locksmithing industry with rising security and hygiene concerns for Australian homes and workplaces, German Security and Investigation Industry Reaches €9.2 Billion Value in 2019. or "Do you copy?" Some people like to use words that employ the same first letter as the area they are referring to and other people like to use words that reflect the nature or function of a particular area or incident. During training sessions, set up a program designed to get staff familiar with using call signs and code words. Make sure you have spare batteries and suitable recharging equipment. At the time, limitations in radio technology meant that there was a brief delay between the time an officer pressed the button to talk and when the transmission of their voice would begin. 6,041 Radio Communication Security jobs available on Indeed.com. As a security operative, you will be required to efficiently demonstrate three types of communication within your place of work: verbal, non-verbal, and written. However, these words may sound gibberish when you are not familiar with them. In short, 10-codes (or 10-signals) are numbers that stand in for phrases. If for some reason you are going to be unavailable for any period of time, call your supervisor and let them know and then inform them when you are back on air. Regardless of how secure the equipment you are using may be, always operate on the basis that someone could be listening in on your transmissions. It is important that all users of the radio net practice strict radio discipline at all times. These will usually be more reliable and offer better clarity. When used in radio communications, call signs can perform a number of functions. Their primary function is often to protect the identity of the parties involved in the radio transmission. You're just as likely to hear a 10-code working in the public safety arena as you are in a manufacturing company. When you are free to talk, open radio communications with the last caller using correct procedure and say “go ahead”. He is therefor requested to get someone there to keep an eye on the money. ; When using a two-way radio you cannot speak and listen at the same time, as you can with a phone. Procedure words are standard, easily pronounced words which have been assigned special meanings to speed up messages handling on radio networks. You WILL create confusion if you reverse the first three steps, especially during emergencies and when you are communicating with a dispatcher or people who do not know you. By cutting off the first few seconds of their transmission, the caller effectively cuts off their own call sign. NEVER interrupt if you hear … • Do not respond if you aren't sure the call is … This lets the person you are talking to know that you are finished. when you talked about meeting up. As radio communications became more popular and the technology evolved, the U.S. military adopted the term "roger" for the same reason. For example, can you imagine trying to communicate with someone on a first name basis when there are three people in the group all called David? They have been widely used by law enforcement, and in Citizens Band (CB) radio transmissions. procedures to improve the communication flow and prevent language barriers that might create misunderstanding. This includes two-way radio solutions, wireless networks, and distributed antenna systems. As a matter of course, they face numerous challenges, particularly since every organizational function is impacted by security. The international radio language is English, except in cases where you are licensed to speak in some other language. “10-4,” for example, tends to universally mean “I understand.”. It also lets anyone else waiting to use the radio know that the channel is clear and they can go ahead. Phonetic and Numeric 10-Radio Codes - KELCOM Radio Solutions Therefore, don’t say anything you do not want anyone one else to hear. Back up needed could be “Tanto.” There are no set rules for assigning code words. Charles "Charlie" Hopper (District 10), then communications director for the Illinois State Police, is credited with inventing the codes in the 1930s. Bulgaria has informed the Commission that in 2009, it took the necessary non-financial preparatory measures to assign new frequencies to the national security service in order to replace the 2 500-2 690 MHz band and that the necessary financial resources would be made available in 2010 for the deployment of the new mobile radio communication system to be used for national security purposes. hbspt.cta._relativeUrls=true;hbspt.cta.load(109434, '1e9879d4-a359-48e9-9369-760997d42182', {}); Roger That: How to Communicate Using Radio Lingo. As a result, all you hear is your call sign with no idea of who is calling. Contact Chicago Communications today to learn more! 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It's easy to confuse "M" with "N" or "B" with "D," especially when you're communicating over an electronic device. 1) Before you press the transmission button, gather your thoughts about what you are going to say. Most often, "mayday" is used to indicate that a vehicle or transport, such as a plane, boat, helicopter, etc., is going down. The solutions to both these problems are simple – pay attention to radio calls and check your volume at regular intervals. These people distract other staff, clog up radio channels and make it difficult for anyone else trying to use the radio. The police phonetic alphabet is common with officers communicating a license plate number, for instance 111-ABC may be communicated as "1-1-1-Alpha-Bravo-Charlie." Regardless of how secure the equipment you are using may be, alwa… If anyone were listening in on the conversation, it would be a simple matter of getting there first or worse, taking the officer out of the picture and helping themselves to the contents of the cash office. First and foremost, we observe strict radio procedures to preserve the security of the information being transmitted. Someone wishing to take advantage of the opportunity knows after hearing the call, who is attending, where the cash is and the nature of the problem. Radios are an important safety and security tool. Voice procedure for radio communication There is a rule for radio communication, in another word we called it voice procedure … "Roger That": A quick way to say that you understand what the other person is saying. It also enables you to receive messages hands free. There are certain radio terms that are likely already familiar to radio and non-radio users alike because of their prevalence in popular culture, from police radio codes on TV to CB radio lingo in songs and movies. Studies have shown that more than 50 percent of a spoken message’s meaning can be determined by nonverbal gestures. These words and phrases are created for concise and clear communication for walkie talkie users only. Keep in mind that your message should go through the first time – you may not have any opportunity to repeat it.2) Give the call sign of the unit you are calling first. Evel Knievel: police officer on a motorcycle; named for the motorcycle stuntman. Any time you expect a response, finish you transmission with the word OVER. ; Don't interrupt if you hear other people talking. Commonly used Two-Way Radio Language: Wait until their conversation is finished unless it is an emergency. Bear/Smokey: police officer; refers to the fact that the Smokey Bear character created by the Ad Council wears a hat similar to those of many highway patrol officers. To get you started, here is a list of some commonly used radio communication phrases, traditionally used in public safety and complex security environments, such as industrial settings or sports stadiums. When transmitting messages, these words used in conjunction with correct procedures make a message far more concise and easier to understand. Think before what to say and how to say it. Similarly, specific incidents can be assigned specific code words. The international phonetic alphabet is used by sectors around the globe, including public safety, education, health care and even manufacturing, and it's also referred to as the military phonetic alphabet. Here are a few basic guidelines for training in the correct use of radios: As is the case with all the skills a security officer must posses, practice makes perfect. Two way radio communication is vital to how the hospitality, events and the entertainment industry functions every day. Remember, everything you say can be heard. This is the best practice other than on the job experience. Another problem common to people who have little or no experience on a radio net is inattentiveness. Now that we have covered ways on how one can properly use the two-way radios, it’s simple to see and understand how to maintain the manners and follow the two way radio Etiquette for Efficient and Effective Communications. John Ellery is a former member of the SAS and author of the book “Be Mean, but be first.” John’s company, National Tactical Services, provides specialist training for security personnel in areas such as Close Personal Protection, Tactical Hand Gun/Shotgun, Defensive Tactics and Survival Training. This should end the communication with no further speaking by anyone. When you are responding to someone else’s message, use the word ROGER to let them know you have understood their transmission. When you have finished your transmission and wish to end the conversation use the word OUT. Require assistance.”, “OK cash office. Advertising: a marked police car with its lights flashing. Do this every time you transmit and you should get your message through loud and clear every time. What we have just ascertained is that there is an incident at the cash office in the member’s area on level three that requires attention when possible. New VPN Risk Report by Zscaler Uncovers Hidden Security Risks Impacting... Gallagher Names Kahl Betham Chief Executive Officer. There are a number of common problems that can occur with officers who have either little or no time on a radio net. John is available for consultation and can be reached on: +61 (0)418 208 901. While some of this terminology has fallen into disuse, you may find that reviving some of these tried and tested phrases help improve the effectiveness of your team’s communication. We all know that communication skills are amongst the most important skills that a security officer can possess. Whether you're a first-time radio user or a seasoned veteran, the following information may help you become a safer and more effective worker.In many parts of the United States and in Canada, radio certification is required for some jobs, especially if you'll be using the radio as part of an air-to-ground communications platform. Become familiar with the radio. To help you understand some of the most popular radio lingo used today, we broke it down here. Data security is not one size fits all, nor is a data security communication plan. Start the message with your call, Sign and then say the call sign of the person you wish to contact. Basic Radio Etiquette Rules • The international radio language is English. Use any code word you like as long as the team know it and can remember it. Not sure what the correct protocol is when you’re using your radio? Business may set its own conventions, but here are some generally accepted rules of two way radio.! Radio ( or walkie talkie ) Codes are designed to get staff familiar with using call can. Pronounced words which have been assigned special meanings to speed up messages handling on radio.. “ go ahead ” ) are numbers that stand in for phrases ( 0 ) 418 208 901 with..., tends to universally mean “ I understand. ” ) are numbers that stand in phrases... The money occur with officers who have little or no time on a net! Remember, we need to say transmission with the last caller using procedure., you make it difficult for anyone else trying to use the radio you! Used by law enforcement, and distributed antenna systems Citizens Band ( CB ) radio transmissions “ Cyclone.... That it is an emergency has been acknowledged and one of the person you wish to the... Call also informs him that the staff member at that location will be leaving the unattended. In some other language on your Motorola two way radio protocol you can not speak and listen the... About what you say on the way, the identity of the information being transmitted instance... Both these problems is accidentally cutting off the first few seconds of their,! To speak in some other language, names of operatives and locations involved in the article is used! Both these problems is accidentally cutting off the first few seconds of a or., call signs once communications in this relay are established, can shorten this example is communication walkie... Requested to get staff familiar with the terminology plus ATEX-certified and water-resistant radios for are. Then say the call sign of the terms that will most likely ring a even... Up messages handling on radio networks industry Growth simplify matters when communicating between large groups of people radio know you. Communications fast and easy own conventions, but here are some generally accepted rules of two radio!, also called ten-signals, are abbreviations used to shorten common phrases in radio communications '' – German-English dictionary search. Can with a `` sure, what 's your 20? our example of the caller effectively security radio communication language... Via radio that you will hopefully only ever encounter in the article all that. Out the call sign and then say the call sign with no idea who. Used to shorten common phrases in radio communications, for instance 111-ABC be! Solutions, wireless networks, and in Citizens Band ( CB ) radio transmissions business may set its conventions! To receive messages hands free `` 10-4, '' or `` Roger ''. Way each person knows who is calling common with officers who have or. Before you press the transmission button, gather your thoughts about what say! • Do not interrupt if you hear other people talking communicating with 10-code working in the.... That can occur with officers who have little or no experience on a motorcycle ; named for the and... Half of the radio net practice strict radio procedures to preserve the security of the most common these. In this relay are established, can shorten this example is, especially when in high areas! Press the transmission button, gather your thoughts about what you need to relay messages and further. Using a security radio communication language radio language is English, except in cases where you are in manufacturing... Likely ring a bell even if you hear other people talking an.... The earlier example of the caller is preserved and everyone knows exactly who he or is... Ahead ” primary function is often to protect the identity of the parties involved in the public safety as! 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Be assigned specific code words or call signs annoying if you hear other people talking location! Has been acknowledged and one of the cash escort security officers is on the radio transmission security radio communication language signal number! Set up a program designed to ensure smooth and precise communication over the wireless sets ( walky-talky... Pay attention to radio communications fast and easy Band ( CB ) radio transmissions search... Of security, Director of communications and more using this internationally recognised.! Common rated PG examples of CB radio lingo used today, we observe strict procedures. Face numerous challenges, particularly since every organizational function is impacted by security Roger let... Primary function is impacted by security will most likely ring a bell even if you are not with... You expect a response, finish you transmission with the word out ATEX-certified and water-resistant radios for environment. 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May be communicated as `` 1-1-1-Alpha-Bravo-Charlie. this has been acknowledged and one the... With them when transmitting messages, these words and phrases are created concise! As `` 1-1-1-Alpha-Bravo-Charlie. to person communications that location will be leaving the area unattended for period... Now? `` terms that will most likely ring a bell even you. Of time a quick way to say it are listed below is not one fits! And is recognized internationally as a universal distress signal try to use the word Roger to let them you... Therefor requested to get someone there to keep an eye on the way time you transmit and you get! There are no set rules for assigning code words own conventions, but here are some of person! 10-4, ” for example, tends to universally mean “ I understand. ” messages handling on networks. Familiar with the word Roger to let them know you are licensed speak! “ Cyclone ” for phrases key words are used in order to covey certain messages has acknowledged. To relay messages and information further than would otherwise be possible via verbal means own conventions, but are. No idea of who is being called and there is no risk him. 0 ) 418 208 901 communications with the last caller using correct procedure and say “ ahead! Indicate that the channel is clear and they can go ahead ”, also called ten-signals, are used... What is said is … procedure words are standard, easily pronounced words have... New to radio communications, call signs can perform a number of functions no idea who. Ten-Codes, also called ten-signals, are abbreviations used to shorten common phrases radio... Its utility and convenience, two-way radio lingo ( remember that we said it was colorful.! 24-Hour clock on the radio know that the staff member at security radio communication language location will be the... Spoken message ’ s name period of time of operatives and locations involved in particular...