Where did you get the drive to continue even though things were so hard? Everything we do is centered on what families need most. As part of my series about the “5 Things You Need To Know To Create a Successful Service Business”, I had the pleasure of interviewing Carl McManus, CEO of Comfort Keepers. Comfort Keepers employees are more likely to be members of the Republican Party than the Democratic Party, with 60.0% of employees identifying as members of the Republican Party. Did you ever consider giving up? Internally, create a caregiver-first culture. I can’t think of a more noble goal than bringing joy to seniors and helping them live their best, most independent lives. Sodexo is the parent company for Comfort Keepers Franchising, Inc. Sodexo is a global organization dedicated to delivering a wide range of services to healthcare and senior living providers. She embodies the concept of elevating the human spirit, and has provided advice, guidance and leadership over the last 22 years — and will continue to do so as we move into the future. Please share a story or an example for each. Working with small business owners is important to me — I am proud to play a role in supporting these dedicated, hard working entrepreneurs. The company is 76.1% female and 34.0% ethnic minorities. Comfort Keepers Home Care Review. You will be redirected once the validation is complete. I am a Comfort Keeper dedicated, compassionate and true I pledge to do my utmost in everything I do I will enter every client's home Studies show that most seniors want to remain in their homes for as long as possible. Thank you so much for joining us! Our highly trained and dedicated caregivers can help your loved one stay in their home for as long as safely possible—a dream come true for many elders. The service requires full cookie support in order to view this website. Carl earned a Bachelor of Science degree from the University of North Carolina-Chapel Hill and a Master of Business Administration from the Harvard Business School. The goal of this company was always to provide necessary care and support to seniors. For our owners across the country, the importance of supporting seniors, especially during these times when they need it most, has been their motivation, their mission and their drive. Choosing Comfort Keepers not only provides brand recognition of a 20+ year old strong brand, but also the backing of Sodexo’s strong global presence and connections in the industry. He also worked as a management consultant with Deloitte in Los Angeles. In fact, many of our independent owners have been drawn to Comfort Keepers as a result of their own experiences in caring for a loved one. What was the “Aha Moment” that led you to think of the idea for your current company? They are the ones in the home, providing the exceptional service and connection to our clients. Comfort Keepers provides in-home care services through independently owned and operated locations. At the time she was a registered nurse working in home healthcare. She started this company in her kitchen, and it has grown to an international brand with over 700 locations worldwide. This is our north star and is the concept that guides the decisions we make — both with our clients and with our network. We have both company-run locations and a large network of franchisees. You are a person of great influence. In August 2009, Sodexo acquired the in-home care services company, Comfort Keepers. It’s even tougher now with an extremely competitive industry. We have found that technology is a valuable tool, as long as we meet the client where they are and adapt our care services for every family and individual. We provide companion and personal care services in homes, assisted living communities, and skilled nursing facilities. Our owners ask their office staff how they bring joy to caregivers, and our caregivers ask their clients what brings joy. Compare pay for popular roles and read about the team’s work-life balance. And my purpose as a leader is to ensure that the Comfort Keepers family — including our staff, franchisees, and caregivers — has the tools to be connected, supported and successful. Comfort Keepers® is united by a common purpose, which is to provide the best in-home caregiving services to aging seniors who wish to maintain their independence. From the top down to the bottom up, compassion, equality and empathy guide our business — and that reflects in how we provide service to our clients. I really enjoyed working for comfort keepers. From the inception of Comfort Keepers, putting caregivers first, and focusing on the needs of our customers has been the guide to our decisions, our growth, and our success. Avoid being reactionary — Trust that your core values will guide your business. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Sometimes the requests she received were simple — an errand for a loaf of bread or a quart of milk. Even for those that are not receiving care services, we always hope to be a source of guidance, comfort, education and joy. Not only is she our founder, she has been a valuable resource for Comfort Keepers through the years. As one of the leading home care agencies in the world, I can say that we are all proud of the organization that we have built. Since 1998, Comfort Keepers has grown to more than 650 franchise locations in the … Adult children that live thousands of miles from their parents know that mom or dad is getting healthy meals, taking their medication and engaging in activities they enjoy. You can find Comfort Keepers on YouTube, Facebook, LinkedIn, Twitter and Instagram. Comfort Keepers was started by a registered nurse, Kristina Butler, who saw a need for providing care and support for seniors outside of the hospital and in the home. In this time, CK Franchising, Inc. (CKFI), the franchisor, and the Comfort Keepers system have had huge growth and success. Comfort keepers were very flexible with my hours and I really needed that. In 2009, the brand was strengthened when it was purchased by Sodexo, one of the world's leading food and facilities management services companies and the global leader in the health care and seniors markets. Comfort Keepers® want their clients to have the best care, so they match the caregiver to fit the client’s needs. Other times, it was companionship to fight social isolation — a few minutes of conversation that ended up brightening a senior patient’s day. Thank you so much for joining us! There are countless stories to tell about the people that have been helped by our uplifting in-home care services. We have a dedicated Management team who collectively have over 100 years experience working in the healthcare industry. At one point in my life I needed some time away from work and they told me I could come back whenever I needed too. When you started your company what was your vision, your purpose? Please enable JavaScript on your browser and try again. It is an international franchise system with locally owned and operated franchise offices, and is headquartered in Dayton, Ohio. We have been rated an extraordinary World-Class Franchise Opportunity for ten years in a row. Our brand promise is to elevate the human spirit. Equality, diversity and integrity are the cornerstones of our culture at Comfort Keepers. And the kind of support they need — companionship, assistance running errands, someone to bring them a daily dose of joy — these are things that we have always been committed to providing. When we ask our caregivers why they love their job, they talk about the relationships and connections they have with senior clients. Let’s now pivot to the main focus of our interview. The so called “Silver Wave” is coming — and there are opportunities for those that want to make a difference in the lives of seniors. Comfort Keepers Ireland was established in 2005 and acquired by Sodexo, an international company providing quality of life services in late 2015. Comfort Keepers in home care providers are the compassionate people who deliver our premier brand of in-home caregiving.They enrich the lives of seniors and other clients as they help them live safely, happily and independently in the comfort of their own homes. Today, our clients are finding that their connection to Comfort Keepers is more important than it has been in the past. Comfort Keepers provides award-winning in-home care for seniors and other adults in need of assistance with daily activities. 1 was here. We have an excellent team of Client Service Managers, Care Co-Ordinators and Carers who are all focused on providing top quality homecare to … Through this caring approach Comfort Keepers help to lessen clients’ embarrassment associated with the loss of independence related to incontinence and need for toileting assistance. As I mentioned, this company was started by our founder, Kristina Butler. Find out what works well at Comfort Keepers from the people who know best. Disclaimer The Franchise 500 is not intended to endorse, advertise, or recommend any particular franchise. One of my favorite stories is about our logo, which was created by Kris’s children at her kitchen table. Can you share that story with us? Comfort Keepers Job Fair - Fill out the online application to apply for the caregiver's position. Comfort Keepers Franchise Information from Entrepreneur.com. The service requires full JavaScript support in order to view this website. www.comfortkeepers.com is using a security service for protection against online attacks. All of their employees are cheerful, skilled, and conscientious accommodating. In addition, I believe the work we do with seniors is vital. This company was started when Kris saw a need in her community. Our mission statement says that our goal, “is to provide our clients with the highest level of quality of life that is achievable. Our professional Healthcare Assistants are kind, compassionate people that are employed directly by Comfort Keepers following a rigorous interview process. We use our philosophy of Interactive Caregiving to engage our clients and enrich their lives. Comfort Keepers specialized services, including companionship, personal care services, transportation and respite care, provided by a qualified caregiver can help seniors and other adults reach this goal. Like me, all our client care managers come from a nursing or social work background so that they have the experience and compassion to manage even the most complex of cases. A lady who was working with me met with one of the members of Comfort Keepers and scheduled an interview for me. For seniors dealing with illness or mobility issues, home care agencies present an excellent middle ground between living completely independently and possibly risking their health and safety as a result and leaving home for an assisted living facility. Can you tell us a story about the hard times that you faced when you first started your journey? If you could start a movement that would bring the most amount of good to the most amount of people, what would that be? I’m sure there were many lessons along the way when this company was started. Their core business is the provision of individualised homecare services for adults to assist them to stay independent, happy and safe at home. We also encourage diversity of thought and a culture of kindness and respect. Now, with the support and backing of Sodexo, Inc., both companies and franchisees expect greater expansion. Our Pledge. Kris and her former husband founded Comfort Keepers to provide a solution. December 13, 2013. Comfort Keepers in Somerset, Ky offers a wide range of senior in-home care services that you may mix-and-match to fit your needs. Comfort Keepers is available in 13 countries through independently owned and operated locations that make a difference in the lives of seniors and other adults in their community. And even though this has been a difficult year, our value of elevating the human spirit remains. Comfort Keepers was started by a registered nurse, Kristina Butler, who saw a need for providing care and support for seniors outside of the hospital and in the home. For our caregivers, we provide engagement programs and the opportunity for them to be recognized for the exceptional work they do. For me, this person is Kris Butler. We recently started to spread the word about the importance of mental health for seniors during this holiday season when so many cannot see their friends and families. It is easy, especially during the hard times, to look for something shiny and new. Brands in operations and franchising, and he was a director in Acquisitions and Divestitures during Taco Bell’s re-franchising process, transforming the network into a franchise business model. And for our clients, we focus on elevating their spirits by helping them live a life they love, independently at home. A Case Study on International Expansion: When Amazon went to China, How I Built, Promoted, and Sold a Product with No Investments and No Marketing Budget. Thank you for that. Some find this work intimidating, but it is necessary and important. We shall treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family.”. Can you tell us what lessons or ‘take aways’ you learned from that? None of us are able to achieve success without some help along the way. So, we have implemented technology that allows caregivers to share updates and photographs to give families peace of mind. Another example of putting clients and caregivers first — we found that families were craving more contact with their caregivers so they could ensure their senior loved ones were receiving the best care. I enjoyed everyday I had with them. One-size-fits-all is a hard sell for a service-based business in today’s world. Comfort Keepers is one of the worst companies I have ever worked for. Now there is a new Comfort Keepers office coming to Carrollton, thanks to Mark Miller. You never know what your idea can trigger. We talk about bringing care to clients as if they were a member of our own family. Along the way he won numerous national and international awards including the NY Advertising Club ‘Andy’. For example, we start many of our meetings by asking those present, “What brings you joy today?” With this simple question we learn so much about each other, and what is important in our lives. So, how are things going today? The staff is professional and caring. Creative Director, he developed creative strategies and campaigns for such clients as Colgate, R.J. Reynolds, KFC, and Home Depot. Comfort Keepers is a people oriented company, which are few and far between these days. He has spent the last several years working with private equity, focusing on company operations, franchise development, and strategy. Family caregivers that need respite turn to us for help. Uncover why Comfort Keepers is the best company for you. :-). This was very inspiring. The special people who deliver our unique brand of in-home care, who we call Comfort Keepers, are carefully selected, screened and trained to provide professional, compassionate care. Custom service is the future — At Comfort Keepers, we have always seen the value in providing individualized services and care plans. I love being able to make people happy. We have found that during the Coronavirus pandemic, seniors need more support than ever. Can you share a story? And we take this responsibility very seriously. www.comfortkeepers.com is using a security service for protection against online attacks. Since then, I have been happy with the company. And we always try to put our caregivers first. Starting as a junior copywriter and moving up to Exec. And we have grown by providing the services that families need most while building a team of purpose-driven, valued caregivers. By Jean32 I am a current client of this provider. Uplifting In-Home Care for your loved one in Duncan, OK Back in 2012-2013 I worked for CK. If I could share a message, it would be to anyone interested in doing work that has purpose — being a caregiver, or working in other industries that support seniors, could be your calling. In-home elder care provides family members with peace of mind, knowing their loved ones are taken care of. Elevating the human spirit isn’t about making every day a party. I am very happy to be part of that success. Our goal is to not just to elevate the spirits of our clients, but to bring peace and joy to seniors and their loved ones. The right culture starts with our leadership team and our owners, and that guides how we treat our staff teams, our caregivers, and the families we serve. Comfort Keepers in The Villages, FL offers compassionate in home care that can help your aging loved one remain the comfort of home as long as possible. Don’t be afraid of technology — Being in a senior care business, many in our industry ignore the valuable ways that technology can enhance care. Our franchise owners across the country have stepped up to help their communities. Based on your experience and success, what are the five most important things a founder or CEO should know in order to create a very successful service-based business? While we use technology to improve the quality of care we provide, we stay away from making changes to follow trends. In 2000, the Clums sold majority share of Comfort Keepers, Incorporated to investors, and created CK Franchising, Inc. Kris truly found a need in the market and created a successful business to meet that need. Knowing your audience and meeting their needs is always the best place to start. Comfort Keepers in-home care providers are the compassionate people who deliver our premier brand of in-home caregiving.. As the face of our company, we only choose the very best Comfort Keepers providers to represent our company which is why we have an extensive hiring and placement process. US Government Finally Sue Google Over Their Anti-Competitive Tactics, Why supply chain collaboration is key to combating the ‘Amazon effect’, Companies Can Appeal to Workers and Consumers With Liberal Messages. They take advantage of their employees and try to scam people out of money by not paying overtime, time and a half for stat holidays or will lie to entice workers to pick up shifts by offering … The Comfort Keepers story is one of empathy, caring and family — and remains so to this day. Comfort Keepers Job Seekers. As much as possible, customize your offerings to give your clients the best quality service. Through her work, she saw a need for non-medical help at home for her patients. Today, Comfort Keepers is the solution for uplifting in-home care services to thousands of seniors every day. Carl McManus joined CK Franchising, Inc. in January 2014. Comfort Keepers provides home care services tailored to each individual's needs and unique situations. Please enable cookies on your browser and try again. Comfort Keepers provides non-medical, in-home care for adults and seniors. Home. Who Owns Comfort Keepers? 763 Comfort Keepers reviews. Other needs included assistance around the house, transportation, medication reminders, and more. Can you tell us a bit about your ‘backstory’ and how you got started? While some seniors are comfortable with technology, many want to learn — and others are perfectly able to navigate new devices and systems. Here at Comfort Keepers we are about quality!!! We serve a population that is considered high-risk, and we are proud of the ways that we have helped families get through this difficult time. And we strive to demonstrate this in everything we do. About Us. Knowing how their mom spent an afternoon or receiving a photo of a client and caregiver on an outing together, made all the difference. In my previous role with YUM Brands I had the opportunity to support more than 4000 Taco Bell franchises across the country. www.comfortkeepers.com is using a security service for protection against online attacks. Do you have a “number one principle” that guides you through the ups and downs of running a business? How can our readers follow you on social media? Our services are designed not only to provide a healthy and safe environment, but to bring everyday joy and hope to the lives of the clients we serve. Taking this customer-centric view ensures that we are providing the best service to the people that need us most — and that is always a recipe for success. Comfort Keepers Peterborough provides a wide range of in-home senior care services for the surrounding areas. More. Comfort Keepers is really reasonable with that matter. Since 2005, Russ and Leslie Knopp and their team in Traverse City have operated Comfort Keepers Traverse City MI with the goal of providing the best home care available. But knowing who you are as a company, and acting accordingly, helps build sustained brand loyalty, growth and success. We share content about senior care, wellness, and total wellbeing — mentally and physically. As they grow, Comfort Keepers continues to redefine how elder care is delivered in the home, wherever home may be. Charlie has over 20 years experience in major NY and west coast agencies, including Dancer-Fitzgerald-Sample, now Saatchi & Saatchi, D’Arcy-MacManus & Masius, and Wells, Rich Greene. Finding options to ensure your senior loved one can continue to live independently at home can be a daunting process. On a corporate level, we provide support and resources to our franchisees and operators, including programs that focus on mentorship, peer-to-peer connection and collective success. Providing long-term care for an elder can be very taxing and time consuming. Some have offered free grocery pick up and delivery for seniors that don’t feel safe shopping, while others are having job fairs to find empathetic, purpose-driven people to train as caregivers. In 1999, they began franchising Comfort Keepers offices and became the franchisor, Comfort Keepers, Incorporated. It is about finding ways to uplift those around you, and to act with compassion and understanding. Everyone from administrative assistants to home health aides at Comfort Keepers is committed to making this goal a reality. These senior home care services range from companionship care to respite care and even Alzheimer's and dementia care. What do you do to articulate or demonstrate your company’s values to your employees and to your customers? A culture of kindness, respect and empathy needs to be present on all levels of an organization. About The Author: As Exec. Some families found the guidelines from state and national authorities confusing, our owners were asked to rise to the challenge of helping seniors and protecting caregivers during a pandemic, and we found ourselves in a role that required us to educate, reassure and serve the families that depend on us in an even bigger way. Most of my clients were like family. Focus on the customer — If new products and services are developed with your user in mind, there is always an increased chance of success. Comfort Keepers®, a World-Class Franchise®, provides in-home care for the elderly and others who need assistance with daily living activities. A free inside look at company reviews and salaries posted anonymously by employees. And operating during the Coronavirus pandemic has presented a challenge. Here at Comfort Keepers we have a dedicated team of Client Services Managers, Care Co-Ordinators and Carers in each of our 15 offices who are all focused on providing the highest quality homecare. 108 reviews from Comfort Keepers employees about Comfort Keepers culture, salaries, benefits, work-life balance, management, job security, and more. Carl began his career in public accounting in New York with Arthur Andersen and Co. as a certified public accountant. And I can’t think of a better way to spend my days than to help bring joy to seniors. His experience includes several years with YUM! This process is automatic. Trends in business come and go, but staying true to the principles that guide provides sustained growth. We give older adults the option to remain in the home they love as they age. Our readers would love to “get to know you” a bit better. Can you share a story about the funniest mistake you made when you were first starting? We care for each client with the respect and dignity we would provide members of our own families. How did your values lead to your eventual success? Comfort Keepers was founded 22 years ago, and it was tough then. They have assigned me to a variety of cases and I appreciate the opportunity to help so many different people. Extensive research suggests that “purpose driven business” are more successful in many areas. Today, consumers expect services and products that are catered to their needs. And skilled nursing facilities and respect of franchisees of milk success without some help the... Implemented technology that allows caregivers to share updates and photographs to give families of! Thanks to Mark Miller assistance with daily living activities that during the pandemic. Levels of an organization team who collectively have over 100 years experience working in the industry... 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